FAQ

How should I clean my product?

Dust

Fans and heatsinks inside computer cases tend to accumulate dust over longer periods of usage. To maintain maximum performance, please clean your fan and heatsink regularly. For cleaning, please first remove the fan from the heatsink and clean it using a duster, slightly moist tissue or canned air. Please be careful not to use too much force to prevent any damage to the fan. Please do not use a vacuum cleaner as this may apply excessive force to the fan and do not put the fan under running water as water residues inside the motor may lead to short-circuits. To ensure flawless operation over many years of usage, Noctua’s premium grade SSO bearings are fully sealed to prevent the entering of fine dust particles. Please note that the fan is not designed to be taken apart by the user. Removing the impeller from the frame will break the sealing of the bearing and results in a loss of warranty. Before reinstalling the fan, clean the heatsink itself with a duster or vacuum cleaner. Do not use water to clean the cooler. Finally, put the fan back on and connect it to your motherboard fan header or fan controller.

 

 

Thermal paste residues

Whenever you take off the heatsink from the CPU, we recommend cleaning the CPU as well as the base of the cooler before re-applying thermal paste and re-installing the cooler. You can either just wipe the base and the CPU clean with a dry, lint-free tissue or, for more thorough cleaning, use a lint-free tissue moistened with either a mild solution of washing-up liquid. 

 

 

I’ve used all the thermal compound that came with the cooler, can you send me more?

Please kindly note that the thermal compound supplied with our coolers is a consumable item, so our manufacturer’s warranty does not include providing additional thermal compound. You can purchase that from our resellers.

 

 

My cooler comes with pre-applied thermal paste. Should I add more?

The pre-applied thermal paste is the proper amount of thermal paste that should be used for your installation. Adding more paste is not necessary, and can actually introduce other issues involved with using excessive thermal paste. You would just need to replace the thermal paste after every year of usage.

 

 

What is Overclocking?

The term ‘overclocking‘ describes the process of running your CPU at a clock and/or bus speed that the CPU hasn’t been specified for – logically, that speed is usually higher.

 

 

What is your RMA policy?

Please download the RMA request form and refer to our RMA policy for return procedure.
Please fax the RMA request form to (510)498-8488 and obtain a RMA number.

Buying guide

Not sure which Dynatron product to buy? Our detailed buying guides for fans and heatsinks help you to choose the model that works best for you:

Fans

Dynatron offers a wide selection of fans for various demands and purposes. Use the following criteria to select the model that works best for you:

  1. Size and shape:You should determine is what size and shape of fan you need.If you have enough space, always choose the bigger depth fan for the best possible performance.
  2. Voltage:Most fans are 12V, which is the standard for PC applications. Note, though, that there are also 5V and 24V models available for other applications.
  3. Connector:Dynatron fans are available with standard 3-pin and 4-pin PWM connectors. Please refer to the specifications of the individual models for details.
  4. Noise level and RPM speed:Please refer to the dB(A) specification of each individual model for selecting one that fits your requirements regarding noise and performance.

     

 

CPU coolers

Dynatron offers a wide selection of CPU coolers for various demands and purposes. Use the following criteria to select the model that works best for you:

  1. CPU socket:Select a cooler model that fits your socket using our socket compatibility chart.
  2. Motherboard:Select a cooler model that fits your motherboard using our motherboard compatibility list.
  3. CPU, and performance/noise considerations:As a rule of thumb, the bigger a cooler is, the greater its cooling performance: By choosing a cooler that offers plenty of performance headroom for your CPU, you will be able to run the fan(s) at very low speeds and noise levels. By contrast, if you choose a cooler that will be fully maxed out by your CPU, the fans will run at higher or maximum speeds more often when your CPU is under full load.Pick one of the models that offer the highest turbo/overclocking headroom if you want to make full use of your processors turbo mode and/or if you want the cooler to run as quiet as possible.
  4. Case compatibility and cooler height:Different PC cases offer different amounts of clearance for CPU coolers. Please refer to our case compatibility list to select a cooler that fits your case.
 

Still unsure which model to buy? If you have any further questions,please feel free to contact us at info@dynatron.co

 

 

Why did I receive a different package than usual?

“Innovative smart technology, protecting the earth’s environment” is the vision of Dynatron. We hope to reduce the use of excessive packaging and plastic through design. The latest environmentally friendly printing ink and thick paper packaging replace disposable bubble bags and foam. Reduce the use of single-use plastic packaging and implement plastic reduction and environmental friendly actions. In the future, Dynatron will continue to implement the concept of sustainable management in product design, production and operation, and help create a sustainable world.

 

 

How would I place an order?

There are several ways you can place an order. You can send email to sales@dynatron-corp.com, or contact us by phone at (510) 498-8888. You can also direct your request thru fax at (510) 498-8488.

 

Is it secure to place an order online?

Currently we don’t support online order. It is NOT SAFE to send any of your credit card information through our web site.

 

Do you accept individual user order?

Yes. You as our customer, we provide quality service for your satisfaction.

 

What are the available methods of payment?

We are currently accepting VISA & MasterCard credit cards for now. To make payment by phone, please have your credit card information ready. Our sales representatives will assist you to complete your transaction. We also accept cash payment if you wish to come directly at our sales offices.

 

How would I know the prices of your product?

Please send us your inquiry by email, phone or fax, and indicate what products you are interested to know. Our sales staff will respond on your request.

What is Cooler?

 

A component designed to lower the temperature of an electronic device by dissipating heat into the surrounding air. All modern CPUs require a Cooler. Some also require a fan. A Cooler without a fan is called a passive Cooler; a Cooler with a fan is called an active Cooler. Cooler are generally made of an aluminum alloy and often have fins.

 
 

What is the purpose of the Cooler?

A CPU is prone to overheating because some of its parts generate heat. Without a Cooler, the heat energy generated by the parts will stay in your CPU, which will burn or blow it up.

Since most computer parts are made of electronic chips, they absorb heat easily. If they receive too much thermal energy, they can be damaged and thus fail, posing a risk to the functionality of high-performance computers.

Having a cooler is very important as it helps cool your CPU. It’s designed to absorb heat from your CPU and dissipate it away from other components. Because the heat sink has fins, this provides more surface area for heat transfer.
The heat sink needs to be in close contact with the heat source for maximum cooling. Heat sinks use thermal conductors to transfer heat energy to fins, which have a larger surface area to spread heat energy throughout the computer.

 

How do Cooler work?

 

Cooler move heat away from CPU parts in four basic steps:

 

  1. Heat Source Generates Heat: The source is any system that generates heat and needs to remove it to operate.
  2. Heat energy is transferred from the source: Because the heat sink uses high thermal conductivity materials such as copper and aluminum, heat energy can be naturally conducted into the heat sink through its material and away from the source.
  3. Thermal energy is distributed throughout the heat sink: Thermal energy is distributed throughout the heat sink by natural conduction, moving on a thermal gradient from a high temperature environment to a low temperature environment. This means that the radiator will generally be hotter near the source and cooler near the end of the radiator.
  4. Heat energy is removed from the heat sink: This process relies on the temperature gradient of the heat sink and its operating fluid—most commonly air or a non-conductive liquid.

 

The working fluid flows over the warm radiator surface, using thermal diffusion and convection to transfer thermal energy from the surface to the surrounding environment.
This relies on a temperature gradient so that convection and subsequent heat dissipation cannot occur if the surrounding temperature is not lower than the heat sink.
A heat sink with a larger total surface area is more efficient because a large surface area provides more room for heat dissipation and convection.

 
 

What are the types of Cooler?

There are three types of Cooler: passive, active, and hybrid.

 

Passive Cooler

Passive Cooler rely on natural convection, which means that the ability of hot air to float causes an airflow over the radiator, and they don’t require auxiliary power or control systems to dissipate the heat. But passive heatsinks are not as effective at removing heat from the system as active heatsinks.

Active Cooler

Active Cooler use forced air—usually created by a fan, blower, or even the motion of the entire object—to increase fluid flow in hot areas.
It’s like your PC’s fan that turns on after it gets hot. The fan forces air across the radiator, allowing more unheated air to pass across the radiator surface. Increases the overall thermal gradient across the heatsink, allowing more thermal energy to dissipate.

Hybrid Cooler

Hybrid Cooler combine the properties of passive and active radiators. These configurations are less common and typically use a control system to cool the system based on temperature demand.
When the system is running at lower levels, the forced air system is inactive and only passively cools the CPU. Once the system improves operating performance and reaches higher temperatures, the active cooling mechanism kicks in to increase the cooling capacity of the radiator.

 
 

What is a heat dissipation compound?

Thermal compound – also known as thermal paste, thermal compound, CPU grease, thermal paste, heatsink paste, and thermal interface material, is a viscous paste that is used as an interface between a CPU heatsink and a heat source.

 

How long can the thermal paste be used once opened?

 

Thermal Compound can be used for up to 2 years once opened. The paste can be stored at normal room temperature, but avoiding places that tend to get hot is recommended, else it would dry more quickly.

 
 

When is it necessary to reapply thermal pastes?

Thermal pastes have a specified usage time (on the CPU) of up to 5 years. However, you will most likely see excellent results for much longer than that, so we simply recommend checking the temperatures occasionally after passing the 5-year mark. Unless you see a clear increase in delta temperatures (difference between CPU temperature and ambient temperature, compared at 100% CPU load) there is no need to replace the paste.

 

Is there a plastic protection cover at the base of my Dynatron cooler?

 

Dynatron CPU coolers are shipped with a plastic protection cover at the bottom side of the cooler, which protects the contact surface against scratches and other damage. The plastic protection cover is clearly visible and there is no plastic film underneath.

 
 

Should I take off the CPU cooler before transporting my system?

As it is not possible to reliably calculate or control the forces that act upon a system during transport (e.g. in shipping), we generally recommend, for safety reasons, taking off coolers with a total weight of more than 700g (incl. fan). Dynatron cannot be held responsible for any damage that may arise due to excessive stress during transport if you keep the heatsink installed.

 
 

I have installed my CPU cooler, but there is no contact between my CPU cooler and CPU?

Please verify that you have installed the fastening brackets correctly:

 

 

Please proceed to our installation manuals, if you need more detailed instructions on how to install your Dynatron CPU cooler onto your motherboard.

 
 

Why is my CPU temperature so high?

Internal testing at Dynatron has shown that many PC cases are rather restrictive when it comes to air intake and exhaust due to dampening materials, doors, covers or a rather closed design approach in general. Increasing the number of system fans can help to a certain degree, but will not provide much improvement if intakes and outlets are too resistive. The best cooling results are to be expected from cases which use a rather open approach (e.g. mesh walls and intakes). Unfortunately, Dynatron cannot provide detailed recommendations for individual system configurations, as there are too many options and variables available to give general recommendations. Please refer to various general case cooling guidelines for information on how to set up the airflow inside your case.

My fan is not working as intended, is it faulty?

 

My fan doesn’t spin when I start up the PC, is it faulty?

If you’ve connected the fan directly (or using the supplied Low-Noise or Ultra-Low-Noise-Adaptors) to your motherboard, it’s possible that the motherboard’s automatic fan controller doesn’t provide the required starting voltage due to the low CPU temperature. Please verify whether the fan starts spinning at higher CPU temperatures, remove any Low-Noise or Ultra-Low-Noise Adaptors or deactivate your motherboard’s automatic fan controller in the BIOS.

 

I get a CPU fan error although the fan is running, is it faulty?

Some motherboards display a CPU fan error when the fan speed falls below a certain threshold, e.g. 900rpm. If you want to run the fan below this speed (e.g. using the supplied U.L.N.A.), please adjust the threshold in the BIOS or disable CPU fan error warning.

 
 

Can I power fans via a wall socket?

We don’t recommend running a 12 Volt or 24 Volt fan via your power outlet. One of the main reasons for that is the lack of a universal standard for 12V and 24V power supplies, whereas there is a USB standard. This means that you potentially need several adaptors to be able to connect fans properly to the power supply. Therefore, we would recommend using a 5V fan instead of a 12V or 24V fan.

 
 

Can I connect multiple fans to one fan header?

Yes, with certain things in mind, it is possible to connect several fans to one fan header. 
The most important point to consider is the collective current draw of the fans used.
The maximum input current for a specific fan can be found on the product page on our website in the “Specification” section.

 
 

The fan clips are almost touching my graphics card, what should I do?

On some motherboards, the fan clips may be very close to the rear side of VGA cards installed in the first PCIe slot. In this case, please insulate the fan clips using duct tape or shrink-on tubes where they come close to the VGA card. Alternatively, you can also avoid this issue by installing the cooler turned by 90°.

What is MicroFin Technology?

 

MicroFin® is one of the worlds most advanced, new concept developed by Dynatron Corporation, and permits the production of copper heat sinks with a precise and super fine detail previously considered impossible.

 
 

Why do we need the MicroFin® Technology coolers?

As the Intel and AMD processors expanded faster, the thermal solution of cooling devices fair behind CPU. For cutting edge technology, Dynatron Corporation invested and developed the MicroFin® Technology to fill the current market needs to build a better device for the AMD: K7 (SocketA) Intel:FC-PGA(Socket 370) thermal solutions.

 
 

Why do the MicroFin® Technology Coolers better than other coolers?

The traditional methods to make the heat sinks are Extrusion, Forging, and Die- Casting, and the maximum fins can be manufactured with a density approximately 20 to 40 fins their thickness or diameter. The material must mix with other metal to form heat sink with the thick and low-density fins that can’t meet the thermal solution for the CPU. Some other method mix copper with other material to form the outer frame and brazed or weld the fins into the heat sink, which created the interface layer about 2 to 3 degree of the heat increase between the bottom heat sink and the fins, and also its very difficult to control the quality of the mass production heat sinks because some poor contract or disassociate of brazed or weld fins which is not a reliable products.
Nevertheless, Dynatron’s MicroFin® Technology coolers can eliminate all the weakness problems.

 

MicroFin® advantage points :

  1. Fin Cross Section:
    the cross sectional shape of the fin is skives with thin slice with 0.35 mm and 1.0mm pitch in the 60 x 60 heat sink that is better heat dissipation.
  2. Fin Density:
    high density up to 60 fins for AMD K7 and Intel FC-PGA CPUs.
  3. Fin Distribution:
    formed ideal distribution, the fins arrayed uniformly on the base without the interfaces, which decrease at lease 2 to 3 degree of heat source.-applied the high quality of aluminum, and the copper to build the heat sinks for Cooler series.
  4. Unique High Quality:
    cut though the whole pieces of aluminum or copper evenly to form up to 60 high thin fins, and all heat sinks are unique high quality in our production line. In conclusion, taking performance factor into account, Dynatron’s CPU coolers had high-density fins 2 to 3 times than other coolers, and reliability quality products, we highly recommend high density fins of heat sink with high pressure drop cooling fan for your GHz CPU.The model, DC1206BM-O and DC1206BM-L in our product list, are example of a new MicroFin CPU cooler, and it’s one of the fineness in the world for the thermal management products. The high quality of DC1206BM-O and DC1206BM-L is the best CPU coolers to insure and protect your computer’s CPU.The process starts with a single piece of material, typically made of either copper or aluminum. A cutting tool contacts one surface of material and under controlled motion raises a fin, which is form with controlled thickness, height, and center to center spacing. Fins are uniform, consistent, and accurately spaced next one.

 

  • For Copper material:
    Fin height can be 70 mm and up depends on the pitch and thickness
    Fin pitch can be as small as 1 mmFor
  • Aluminum material:
    Fin height can ba also 70 mm and up depends on the pitch and thickness
    Fin pitch can be as small as 1.3 mm